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Module 5 · Enrollment
When Does Service Start?
The start date is triggered when the request is submitted to the utility. The 15th calendar day of the month is the line that decides everything.
The rule
September, calendar view
SMTWTFS
Submitted by the 15th
Service begins the following month.
Submitted after the 15th
Service begins the month after submission, according to the timeline provided in the source training.
Pipeline
Submission to service start
SUBMISSION
Request submitted to the utility
UTILITY PROCESSING
Utility processes the request
SERVICE START
Per the 15th-day rule
Example 1 — enrollment September 10
When should service begin according to the training rule?
Example 2 — enrollment September 20
When should service begin according to the training rule?