DashboardModule 2 of 14
Module 2 · Utility Identification
Understanding the SoCalGas / Spark Relationship
Tap each part of the chain to see the role it plays. Your job is to explain Spark Energy's part in the customer's gas supply without ever representing Spark as the utility.
Interactive diagram
Who is who at the door
Compliance callout
NEVER imply that Spark Energy IS SoCalGas. NEVER imply an official utility relationship that does not exist.
Scenario
A customer opens the door and asks: \u201cAre you with SoCalGas?\u201d Choose the compliant response.