Language Compliance

The language you approach a customer in sets the language for everything that follows.

Scenario

You knocked, greeted the customer in Spanish, and the entire conversation has been in Spanish.

Question 1

In what language should the required documents and TPV be completed?

Second scenario

A different door. The customer speaks a language you cannot properly support through the documents and the TPV.

Question 2

Should the representative attempt enrollment?

Don't enroll a customer in a language you cannot properly support

If the documents and TPV cannot be completed in the language the customer was solicited in, stop the enrollment.